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Researchers: Nithyakalyani Thayananthan
Project Completion Date: April 2016

woman with earpiece

Abstract: Working with RHSP Consulting, we developed a beta version of a workforce-planning application called EasyFTE to service the telecom/contact centre industry. EasyFTE will provide a cost- and user-friendly platform to calculate and understand high level FTE (full-time equivalent) staff requirements.